To analyze calls The call score is essential to evaluate the most effective calls. However, there are other data that can be observed and that collaborate for this diagnosis. The average service time is one of them. This metric tells you the duration of a call. Thus, it helps the professional to understand whether it was too short for a conversion or extended beyond expectations. It is also interesting to use it in support cases to find out how many minutes it takes to solve a certain problem.
Another similar data is customer retention. It indicates the number of people who continued talking until the end of the contact, instead of interrupting and hanging up. We can also highlight the response time, that is, the period in which a lead took to respond to a request from the you lebanon phone number list provide commercial team. Satisfaction, conversion and abandonment rates are other numbers that allow you to understand the productivity of a call. In addition, of course, to showing how prepared the contact was for a purchase. Maybe you're thinking: how does this information help, in practice your everyday life We answer.
They make it clear what needs to evolve in the strategy and what is not working. Let's assume that, analyzing the results, it was noticed that a Google ad only brought people who are not yet in the buying stage. Given this, it will be necessary to change the arguments of the material to improve the level of who is calling your customer. Another interesting situation is realizing that, for example, shorter phone calls convert more than longer ones. Or until a specific argument is more accurate at the time of purchase. Discover the advantages of the call score.